Refund policy

Product(s) can be exchanged/returned to our Warehouse within 14 days from the date of delivery.
Please note:

  • The product must be unused
  • All tags must be intact
  • Packing should be in original condition
  • Invoice must be attached

Note:

  • Products bought on sale are NOT eligible for exchange.
  • Color variation due to lighting or monitor settings is not a valid reason for exchange.
  • Any extra fabric or patches used in shoots will only be provided if mentioned in the product description.

Local Orders (Within Pakistan)

  • Size exchange of full-priced items is allowed (if stock is available) by sending the product back to our warehouse via local courier within 14 days of delivery.
    ➤ Return courier charges are not covered by Sana Safinaz.
  • Exchange for a different item is allowed on full-priced items only by sending it back via local courier within 14 days.
    ➤ Any price difference and courier charges are to be paid by the customer.
  • If you received a wrong or defective item, we offer free pickup.
    ➤ Claim must be made within 14 days of delivery.
    ➤ Replacement process may take up to 3 weeks, depending on stock availability.
  • No courier reimbursement is provided unless requested by our representative.
  • Please follow washing instructions strictly.
    ➤ For unstitched fabric, pre-soaking and drying is advised to avoid shrinking.
  • The current exchange rate will apply on all refunds/exchanges.
  • If the returned item goes on sale, compensation will be based on the sale price, not the original price.
  • After return assessment, you may be offered an exchange or store credit (e-currency – usable ONLINE only), subject to availability.

Contact our customer service team via:
UAN/WhatsApp: +92 21 111 003 005
Email: sales@sanasafinaz.com

International Orders

  • We do not offer Return and Exchange on any International orders.
  • If a defective/damaged item is received, a replacement will be sent after verification.
  • If the same product/size is unavailable, a full store credit or refund will be offered.
  • Discrepancies must be reported within 14 days of delivery. No claim will be entertained afterward.
  • Current exchange rate will apply on refunds.
  • If returned item goes on sale, compensation will be based on sale price.
  • Sana Safinaz reserves the right to limit returns or exchanges if abuse is detected.

Contact our customer service team via:
UAN/WhatsApp: +92 21 111 003 005
Email: sales@sanasafinaz.com

Refund

  • We have a No Refund Policy. Refunds may be allowed only in exceptional cases (e.g., out-of-stock or defective products).
  • Refunds are credited back to the original payment method within approximately two weeks of processing.
  • Depending on your bank, it may take up to two billing cycles for the refund to appear on your statement.
  • Shipping and handling costs are non-refundable.
  • We will not process refunds if the customer refuses to accept the parcel. Instead, store credit (usable online only) will be issued after the parcel is returned to our warehouse.
  • If only part of a paid order is out of stock, a partial refund will be issued. If the entire order is cancelled, a full refund will be processed within two weeks.
  • Current exchange rate will apply on all refunds.

Authenticity

Sana Safinaz is not responsible for items purchased from unauthorized sellers or individuals. We strongly recommend placing orders only from:

We do not support purchases made via Facebook, Instagram pages, or unauthorized resellers.