Return and Exchange
We are happy to exchange any item returned in a saleable condition, in its original packaging, and with its receipt, within 28 days. Products must be returned in a new condition, with the pricing label secure. Sale items are not eligible for exchange. Please note product colors may vary slightly due to photographic lighting sources, or your monitor settings. Furthermore, please be advised that any additional fabric, or patches included with the product, are mentioned in the product description on the website. Any excess fabric or embellishments utilized during shoots will not be provided with the product unless mentioned in the description. Thus products are not eligible for exchange for these particular reasons. We will only be able to accept exchanges pertaining to manufacturing defects, wrong items shipped, and size errors.
There is no charge to exchange items for a different size, however, all exchanges are based on stock availability. Exchange for another item is applicable and any additional cost on top of the item will have to be paid by the customer. Contact our customer service team at +92 21 111 003 005 or via email firstname.lastname@example.org within 7 days of purchase. Once your product is assessed by the relevant team and professed acceptable for exchange, you will be offered an exchange subject to availability.
Sana Safinaz monitors return activity for abuse and reserves the right to limit returns or exchanges at Sana Safinaz online and offline stores in all instances.
We have no existing refund policy. However, in case of unavailability of stock, or if the product is in a defective condition, refunds may be exempted. Your refund will be credited back to your original method of payment within approximately two weeks of being processed. Depending on your bank, it may take up to two billing cycles for the credit to appear on your credit card statement. All shipping and handling costs are non-refundable.
You can cancel items or orders that haven't entered the shipping process yet. Conversely, once your order has shipped you will receive a confirmation email that includes tracking information. In this instance, our Exchange policy will apply. Sana Safinaz reserves the right to cancel orders for any reason including stock unavailability, declined payment by your authorized payment institution, or pricing imprecisions.