Return and Exchange

We have a return/exchange policy of 7 days from the date of delivery. If you are not satisfied with any product you receive, you can request for a replacement as long as it meets our conditions*.

*Items which have any stains, emit, body odors, perfume scents, have any kind of marks, damages or water stains will not be accepted for returns or exchanges. Product tags should be intact. Also there will be no returns & exchanges during promotional/sale periods.

Procedure:

We have a 7 day return/exchange policy (DISCOUNTED ITEMS CANNOT BE RETURNED OR EXCHANGED)

Please email us a return request on sales@sanasafinaz.com with the subject line "Return/Exchange Request-"

For more details, please get in touch with our 24 hour Customer Care Center (021-111-003-005)

REFUND

  1. Cash on delivery orders: Refund will be in the form of pay orders,
  2. Online paid: Price of the bought product will be reversed on your card.

Returns, Exchanges & Refunds will only be facilitated for the goods purchased through www.sanasafinaz.com only.

Refunds will be processed once the items have been received at our address mentioned above. Please email at sales@sanasafinaz.com with the following info:

  1. For all cash on delivery orders, request for pay order will be filed. Please send us the following information:
    1. 1. Bank account no.
    2. 2. Account title
    3. 3. Branch code
    4. 4. CNIC no.
    5. 5. Order no.
    6. 6. Items for refund
  2. For orders paid using credit/debit card or PayPal, refund will be credited into the same account. It takes up to 5 working days for online refund to reflect on your statement.
  3. Any shipping, handling costs or taxes are non-refundable.

Please Allow Us Up To 14  Days For The Refund To Be Processed After Goods Are Received. Returns, Exchanges & Refunds Will Only Be Facilitated for the Goods Purchased Through www.sanasafinaz.com Only.

Goods & items purchased on sale or other promotions are not eligible for returns & exchange or refunds, unless you have received damaged goods.

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