Shipping Information

Expected delivery time:

Within Pakistan: 3-5 working days

International: 6-10 working days

EID Deliveries:

For International orders, place your order by 16th August to receive your parcels in time for Eid  - All domestic orders placed till 17th august are expected be be delivered before Eid - Call 021-111-003-005

Same Day Deliveries: 

Same day deliveries are limited to Karachi only with additional shipping cost Rs. 190.  - Order placed and confirmed before 11:00 AM with Same Day Delivery option shall be catered to be delivered same day.

Orders coming after 11:00 AM shall be processed and shipped next day. Same day order service is not available on sundays. Hence, all the orders placed on saturday and sunday before the cutoff time would not be delivered same day. Consequently the charged amount against Same Day Delivery shall be refunded back to customer for that reason. 

Address Modifications:

Address modifications are not allowed once the order has been placed (including cod and online paid orders).

Couriers:

Pakistan: Call courier

International: DHL or FedEx

Please allow up to 2 working days to prepare all orders placed from Mondays to Fridays. Orders placed on Saturday and Sunday or any gazetted holidays will be sent for processing on the next working day. During rush hours or delays in verification of information, orders can face temporary delays. Orders placed through online payment system have go through a fraud status check and once cleared by our payment processor will be processed further.

Payments will be collected from the shipping address for all cash on delivery methods. Once the order is shipped, you will receive an email contacting tracking information, be sure to check junk/spam folder as well.

  • Shipping and Customs Duties:

    Shipping charges are based on destination, size and weight of your order on international orders. Any customs duties or taxes, if applicable by the respective country’s officials will be borne by the customer.

    We currently offer free local shipping within Pakistan.

  • Order Cancellations

    Orders placed through credit card or any other online payment system have to go through a fraud status check, and once cleared by our payment processor will be processed further. If the fraud status returns ‘failed’ the order is cancelled automatically. For cash on delivery orders, we follow the practice of verifying orders with a maximum number of 4 confirmation calls. If left unattended, your order will be cancelled.

    Orders can be cancelled upon customer's request any time before they are processed, Sana Safinaz may cancel orders for any reasons which may include:

    Out of stock items Pricing or technical errors

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