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Important Announcement

For our loyalty Customers

We are revamping our loyalty Program to provide our esteemed customers the best service possible. In order to upgrade the current program, we will be temporarily pausing it and will come back with a better and more customer friendly version soon.

So what does it mean?

-          We request all honored customers to consume the existing loyalty points on their cards by the 31st of August 2020.

-          After the deadline, any remaining points will expire and will NOT be either redeemable or transferrable to the upgraded program.

-          The point’s Redemption will continue as usual till the 31st of August 2020.

-          There will be NO New registrations/New Points Addition until further Notice

What’s next?

-          The upgraded program will be launched soon

-          The existing customers will NOT require to shop for the enrollment amount in the new program, once it goes live.

-          All our existing loyalty customers are required to keep your old loyalty cards to enroll in the new program

 

Internal Loyalty Communication

 

Good News! For Sana Safinaz Team

We will be wrapping up our current loyalty program till 31st of August 2020 and in the future we will acquire more equipped and integrated loyalty program. In order to upgrade the current program, we will be temporarily pausing it and will come back with a better and more customer friendly version soon.

 

So what does it mean?

-          We will inform all customers to consume the existing loyalty points on their cards by 31st of August 2020.

-          After the deadline, any remaining points will expire and will not be either redeemable or transferrable to the upgraded program.

-          The point’s Redemption will continue as usual till the 31st of August 2020.

-          There will be no further new registrations/New point’s addition.

 

What’s next?

-          The upgraded program will be launched soon

-          The existing customers will not require to shop for the enrollment amount in the new program, once it goes live.

-          All our existing loyalty customers are required to keep your old loyalty cards to enroll in the new program

 

Communication plan for disclosing the news to our loyalty customers through other mediums

  1. Communication on A4 standee on the counters of the stores in place of loyalty policies.
  2. Newsletter- Important Announcement
  3. SMS
  4. Removal of the policy from the website
  5. Posts on social media stories & Highlights about the Important Announcement for our loyalty Customers and with further details
  6. Email to our customers on their email addresses.