Privacy policy

We respect the privacy rights of our online visitors and recognize the importance of protecting your personal information. We have adopted a corporate-wide privacy policy that guides how we collect, store, and use the information you provide. The following information is provided by SSFR (PVT.) LTD to enable our online visitors to be fully informed of our privacy practices.

By using and shopping from www.sanasafinaz.com, you are accepting and consenting to the practices described in this Privacy Policy and the Terms & Conditions.

What Personal Information Do We Collect and How?

SSFR (PVT.) LTD collects personal information in several ways when you place an order or register for a service. By registering, you consent to the collection of your personal data. Information we collect may include:

• Your name
• Email address
• Phone number(s)
• Home/shipping/billing address
• Credit/debit card billing details

Saved card details are never shared with third parties and are used only via our payment service provider's secure system to process your order.

How We Use This Information and Who It May Be Shared With

We may use your personal information to:

• Process orders and payments
• Provide a personalized shopping experience
• Deliver your orders and manage your account

Your personal data may be disclosed to a credit reference or fraud prevention agency, which may keep a record of it. We may also use it to send you marketing updates according to your preferences.

We do not sell your personal details to third-party marketing companies.

We may share non-personal data such as site traffic, sales, or wish list stats with third parties, but none of this includes personally identifiable information.

We may also use your data for internal marketing, demographic studies, and to improve our website design and user experience.

Marketing: Opt-in and Opt-out Provision

Upon registering, you can choose to opt out of our update services, including:

• Email alerts for promotions, offers, events, and new arrivals
• SMS alerts for the same
• Direct mail for the same

We do not sell or pass your details to third parties for marketing purposes.

Marketing Communications

You can unsubscribe at any time. Each marketing email contains an automated unsubscribe link. You can also:

• Log into your account and update your email preferences
• Opt-out of direct mail by contacting us via phone or email:

Call: +92 21 111 003 005
Email: sales@sanasafinaz.com

Accessing or Changing Your Personal Information

If you believe your personal data is incorrect or needs to be updated, you can:

• Log in via the “Sign In” menu on the homepage
• Access your details in the “My Account” section
• Update account details, addresses, and email preferences
• Change or delete saved credit/debit card information

If you change your shipping or billing address while your order is being processed, it will undergo new security validation checks.

Alternatively, you may email us at sales@sanasafinaz.com and we will update your personal details manually.

Safeguarding Your Personal Information

We take reasonable steps to maintain appropriate safeguards to ensure the security, integrity, and privacy of the information you provide us. We use Secure Socket Layer (SSL) encryption to protect your data during transmission.

We also ensure that third-party partners handling your data implement sufficient protection and follow appropriate data handling protocols.

Where and How to Ask Questions or File Complaints

If you have further questions regarding our privacy policy, please visit the Help section of our website for FAQs. For more detailed queries or concerns, visit our Contact Us page or reach out to:

Email: sales@sanasafinaz.com
Phone: +92 21 111 003 005