Expected delivery time:
Within Pakistan: 7-14 working days (Once the order has been confirmed)
International: 10-21 working days (Once the order has been confirmed)
The order delivery/dispatch may get delayed due to influx of orders during sales and new collection launches. Due to COVID-19 lockdown delivery timelines have been adversely effected because of logistic issues
Due to COVID-19 situation, the SOPs of Government of Pakistan and the travel limitations by international countries and limitations of the last mile partners, your orders might get delayed.
Address modifications are not allowed once the order has been placed (including cod and online paid orders).
Pakistan: Call courier
International: DHL or FedEx
Please allow up to 2 working days to prepare all orders placed from Mondays to Fridays. Orders placed on Saturday and Sunday or any gazetted holidays will be sent for processing on the next working day. During rush hours or delays in verification of information, orders can face temporary delays. Orders placed through online payment system have go through a fraud status check and once cleared by our payment processor will be processed further.
Payments will be collected from the shipping address for all cash on delivery methods. Once the order is shipped, you will receive an email contacting tracking information, be sure to check junk/spam folder as well.
Shipping and Customs Duties:
Shipping charges are based on destination, size and weight of your order on international orders. Any customs duties or taxes, if applicable by the respective country’s officials will be borne by the customer.
We currently offer free local shipping within Pakistan.
Orders placed through credit card or any other online payment system have to go through a fraud status check, and once cleared by our payment processor will be processed further. If the fraud status returns ‘failed’ the order is cancelled automatically. For cash on delivery orders, we follow the practice of verifying orders with a maximum number of 4 confirmation calls. If left unattended, your order will be cancelled.
Orders can be cancelled upon customer's request any time before they are processed, Sana Safinaz may cancel orders for any reasons which may include:
Out of stock items Pricing or technical errors